Refund policy

Refund and Returns Policy

Last updated: September 2026

At Easy Washline, we want you to be satisfied with your purchase. This policy explains our returns, refunds and warranty arrangements. Nothing in this policy is intended to limit any rights that you may have under applicable South African consumer-protection legislation.

1. Change-of-mind returns

Where applicable, a customer may request a return of an unused product within 30 days of receiving the product, provided that the product meets the applicable return requirements.

The product should be:

• unused;
• in its original condition;
• complete with all components and accessories; and
• returned in its original packaging where reasonably possible.

We may inspect the product before approving a return or refund.

2. Defective products

If you believe that your washing line has a manufacturing defect, please contact us as soon as possible. Please provide your order number, a description of the problem and photographs of the product where possible.

We may require the product to be inspected before determining the appropriate remedy. Where a product is defective or otherwise does not comply with applicable consumer-protection requirements, we will provide the remedy applicable under the law, which may include repair, replacement or refund, depending on the circumstances.

3. Damage during delivery

If your product arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product together with your order number. We will investigate the matter and assist with the applicable remedy.

4. Damage after delivery

Damage caused by misuse, abuse, accident, incorrect installation, modification or failure to use the product as intended may not qualify for a refund or warranty claim.

5. Warranty

Easy Washline provides a 2-year warranty on the aluminium frame of the washing line.

The washing-line material, shoulder washers and corners are excluded from the 2-year warranty.

The warranty does not cover damage caused by misuse, abuse, improper installation, modification or use other than for the intended purpose. Easy Washline may inspect the washing line before determining whether a warranty claim is valid.

The warranty is in addition to any rights available to the customer under applicable South African consumer-protection legislation.

6. Installation

The washing line is supplied fully assembled and requires mounting to a suitable wall or structure. Where the customer undertakes the installation, the customer is responsible for ensuring that the wall or structure and installation method are suitable.

Incorrect or unsuitable installation may affect a warranty claim where the issue has been caused by the installation.

7. How to request a return

To request a return, refund or warranty assessment, contact Easy Washline on +27 82 450 1187 or at info@easywashline.co.za. Please include your order number and the reason for your request, and we will provide the applicable return instructions.

8. Return delivery costs

Responsibility for return delivery costs will depend on the reason for the return and the rights applicable to the particular transaction.

Where a product is being returned because it is defective or because Easy Washline is otherwise responsible for the return, we will deal with reasonable return costs in accordance with applicable law.

9. Refunds

Once an approved return has been received and assessed, we will process the applicable refund as soon as reasonably practicable. The time for the refund to reflect in your account may depend on your payment provider or bank.

10. Contact

Easy Washline, trading as Ironstone and Steel. 11a Mocke Road, Diep River, Cape Town, 7801. Telephone +27 82 450 1187. Email info@easywashline.co.za.